Zero Hassle Returns

At Letts of London we would like to make your shopping experience as easy as possible. We have therefore made our returns policy very simple.
If you are unhappy with any item you have purchased from us, simply return it to us free of charge in its original condition and packaging within 28 days of despatch and we will issue a refund for the price of the item. This does not affect your statutory rights.

Simply cut out the return address label provided on your delivery note and affix it to the parcel. We ask that you wrap the parcel carefully to prevent damage.

For all Damaged/Faulty products please notify us within 7 days of despatch.

We recommend that you obtain proof of posting. We will refund you by the original payment method used, i.e. by Credit/Debit card. PayPal transactions will be refunded to your PayPal account. Please allow 3-5 working days for the refund to appear on your account. Please complete the action and reason code grid on the back of the delivery note and enclose this with your return.


Letts of London Australia - Returns
P.O. Box 165
Berowra, NSW 2081